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Your comments on our service performance are welcome

Feedback on the IASC's service performance for 2007/2008.

We would appreciate your views on our service. Your response will be anonymous unless you choose to identify yourself below.


As not all the questions below are relevant to all our clients, please answer those that apply to you. Please select the radio button next to the description that is most appropriate, you may also wish to make a brief comment under the question.

Do you agree that we: (Please select the appropriate radio button)
   
1. Advised you within 5 working days of receiving applications?
 
Please enter any comments you may have.
  
2. Invited other applications and submissions as appropriate?
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3. Sought only information which was reasonably necessary for the Commission to best carry out its functions?
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4. Explained the reasons for any additional information that was sought?
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5. Decided on applications as quickly as possible? (As a guide the Commission's benchmark timeframes are 4 weeks for uncontested applications and 12 weeks for contested applications.)
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6. Notified you promptly of our decisions? (As a guide the Commission aims to notify applicants within 24 hours and other interested parties within 3 working days.)
Please enter any comments you may have.
  
7. Distributed Register of Public Documents material in an efficient and timely manner to interested parties?
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8. Treated you fairly, courteously and professionally?
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9. Provided clear, accurate advice and answered your questions promptly?
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10. Acted transparently and fairly, with a minimum of confidentiality consistent with the legitimate protection of commercial interests?
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11. Adhered to high standards of integrity in handling confidential information?
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12. Responded promptly and constructively to comments you may have made about our performance?
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13. Please feel free to add any general comments or make any suggestions on how we might improve our service
Thank You for your feedback.
If you would like us to contact you regarding a suggestion you have made please add your contact details below.
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Last Updated: 31 May, 2005
 

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