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Feedback

Feedback on the IASC's service performance for 2010/2011.

We would appreciate your views on our service. Your response will be anonymous unless you choose to identify yourself below.

As not all the questions below are relevant to all our clients, please answer those that apply to you. Please select the radio button next to the description that is most appropriate, you may also wish to make a brief comment under the question.

Do you agree that we: (Please select the appropriate radio button)
1. Notified you within 5 workings days of receiving applications?  
Please enter any comments you may have.
2. Invited other applications and submissions as appropriate?  
Please enter any comments you may have.
3. Sought only information which was reasonably necessary for the Commission to best carry out its functions?  
Please enter any comments you may have.
4. Were prompt in replying to your emails, letters and phone calls?  
Please enter any comments you may have.
5. Decided on applications as quickly as possible? (As a guide the Commission's benchmark timeframes are 4 weeks for uncontested applications and 12 weeks for contested applications.)  
Please enter any comments you may have.
6. Notified you promptly of our decisions? (As a guide the Commission aims to notify applicants within 24 hours and other interested parties within 3 working days.)  
Please enter any comments you may have.
7. Made decisions consistent with the requirements of the Act and the Ministers Policy Statement?  
Please enter any comments you may have.
8. Treated you fairly, courteously and professionally?  
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9. Provided clear, accurate advice and answered your questions promptly?  
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10. Acted transparently and fairly while protecting legitimate commercial interests?  
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11. Responded promptly and constructively to comments you may have made about our performance?  
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12. Please feel free to add any general comments or make any suggestions on how we might improve our service

Thank You for your feedback.
If you would like us to contact you regarding a suggestion you have made please add your contact details below.
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Your contact details will not be used for any purpose other than to reply to your comments.
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Last Updated: 15 December, 2011